International Shipping Information
International Shipping
At Winsome Girl we proudly ship from Sydney, Australia to customers around the world. Please read the details below carefully before placing your international order.
Order Processing & Handling
Orders placed before 1:00 PM AEST (GMT+10) Monday to Friday will begin processing the same day. Orders placed after the cut-off time will be processed the following business day. Orders placed after cut-off on Friday or over the weekend will begin processing the following Monday.
Please allow 1–3 business days for your order to be packed and dispatched. Handling time is separate from shipping time and does not include delivery. During sale and high volume periods please allow up to 4 business days for dispatch.
Shipping Partners
All international orders are shipped via Australia Post and DHL Express — both trusted for reliable and secure worldwide delivery.
Once dispatched you will receive an email from Winsome Girl with your tracking number. Australia Post and DHL will also send a direct tracking link allowing you to manage your delivery preferences.
International Shipping Rates & Delivery Times
| Destination | Standard Shipping | Delivery Estimate |
|---|---|---|
| New Zealand | $20.00 AUD | 2–4 business days |
| USA & Canada | $20.00 AUD | 3–5 business days |
| United Kingdom | $20.00 AUD | 3–5 business days |
| Asia | $20.00 AUD | 3–5 business days |
| Western Europe | $20.00 AUD | 3–5 business days |
| Eastern Europe | $20.00 AUD | 3–5 business days |
| Rest of World | $20.00 AUD | 3–7 business days |
Free Standard Shipping on all international orders over $200 AUD.
Express Worldwide Shipping: DHL Express or Australia Post Express available for a flat rate of $40.00 AUD — estimated delivery 2–4 business days.
Delivery times are estimates provided by carriers and do not include handling time. During sale and holiday periods please allow additional time for dispatch and delivery.
Important Regional Notices
Middle East
Shipping is currently suspended to the UAE, Saudi Arabia, Qatar and Jordan due to airspace restrictions. We apologise for the inconvenience and will update this notice when shipping resumes.
Turkey
Orders exceeding $250 AUD may not clear Turkish customs and could be returned to our warehouse. We recommend keeping orders under this amount when shipping to Turkey.
Tracking Your International Order
Once your order has been dispatched you will receive an email with your tracking details. Please allow up to 24 hours for tracking information to update after dispatch. If you have not received your tracking details please check your junk or spam folder before contacting us.
Please note: If you authorise the carrier to leave your parcel without a signature, Winsome Girl and the carrier are not liable for any loss or theft of the parcel.
Customs, Duties & Import Taxes
International orders may be subject to import taxes, customs duties and fees charged by the destination country. These charges are the responsibility of the recipient and are beyond our control. Winsome Girl is not responsible for any additional customs or import fees and cannot predict which orders these charges will apply to.
Unclaimed or Refused Parcels
In the event that a parcel is unclaimed or refused by the recipient, DHL or Australia Post will attempt re-delivery. If the carrier and our team are unable to arrange re-delivery before the carrier's cut-off time, the parcel will be destroyed or abandoned by authorities in the destination country. No refund or Store Credit will be issued for parcels that are unclaimed or refused.
If our team is able to arrange return of the parcel, the original shipping cost paid at checkout and any return shipping costs will be deducted from the order total. The remaining amount will be issued as Store Credit to your Winsome Girl account.
Return to Sender
Any orders returned to our warehouse as undeliverable will receive a Store Credit for the value of the items purchased. The original shipping cost paid at checkout and any return shipping costs will be deducted from the order total before Store Credit is issued. We do not offer cash refunds for returned or undeliverable parcels.
To find out why your order was returned please contact the carrier directly using your tracking number. This is most commonly due to an invalid or incomplete delivery address.
Delays & Lost in Transit
Winsome Girl is not responsible for lost or stolen packages or delays in transit once an order has been dispatched. Winsome Girl does not take responsibility for any order once delivery has been confirmed by tracking.
There may be delays in customs processing which are beyond our control. Winsome Girl does not take responsibility for any customs processing delays.
If you have concerns about your delivery please contact the carrier directly using your tracking number, or contact our team and we will do our best to assist.
Need Help?
For any questions about your international order please contact our customer support team or email us at info@winsomegirl.com.
