Delivery & Shipping Information

Daily Order Cut-Off: 1:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)

Handling Time (days): 1-3 days (Mon-Fri). THIS DOES NOT INCLUDE SHIPPING TIME.

SHIPPING FOR AUSTRALIA

FREE EXPRESS SHIPPING for Australian orders over $100!

Express Shipping (1-4 business days): $10.00 for orders under $100
(None of these times include dispatch time.)

All Australian orders are shipped via Australia Post.

Please Note: Unfortunately, we are unable to cancel any orders once they have been placed. We apologize for any inconvenience this may cause.

If you do not wish to keep your garments upon receiving them, you are welcome to return them for a full refund.

Cancellation Policy: No Cancellations

Once an order is placed, it cannot be canceled. This policy ensures efficient processing and delivery of your items. Please review your order carefully before confirming it.

If you have any questions or concerns regarding your order, please contact our customer support team at info@winsomegirl.com, and we will be happy to assist you within the constraints of this policy.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive an email from Australia Post with your tracking details.
All our parcels require a signature upon delivery. If you are not home, a pick-up card will be left, and your parcel will be available for collection at your local post office.
Please allow up to 24 hours for tracking information to update.
If a customer grants the shipping company authority to leave the parcel without a signature, Winsome Girl and the shipping company are not liable if the parcel is stolen.

FURTHER DELIVERY INFO

To check if you are outside the Express Post Network, click here
This service requires a signature upon delivery, as it is the most secure shipping method.
You may leave order notes requesting your parcel be delivered to reception, but we recommend adding this instruction to your shipping address, as we cannot manually add notes in our E-parcel system.
Once your order has left our warehouse, it is in the hands of the delivery company. Any delivery delays caused by the shipping provider are beyond our control. Estimated shipping times are provided by the delivery companies and may vary by location.

Awaiting Fulfillment means your order has been successfully placed and is awaiting dispatch.

INTERNATIONAL SHIPPING

PLEASE NOTE: During sales and holiday periods, please allow extra time for dispatch and delivery due to high order volumes. Dispatch time can be between 1-4 business days.

(Awaiting Fulfillment means your order has been successfully placed and is awaiting dispatch.)

All international orders are sent via Australia Post and DHL Express.

TURKISH CUSTOMERS

We have been informed by DHL that orders exceeding 150 euros / $250 AUD will not be cleared by Turkish customs. Orders above this amount will be returned to our warehouse.

INTERNATIONAL SHIPPING RATES & DELIVERY TIMES

FREE STANDARD SHIPPING on international orders over $200 AUD! For orders below $200 AUD, please refer to the shipping rates in the chart below.

New Zealand
- Standard Shipping: $20.00 AUD
- Delivery: 2-4 business days
USA & Canada
- Standard Shipping: $20 AUD
- Delivery: 3-5 business days
UK
- Standard Shipping: $20 AUD
- Delivery: 3-5 business days
Middle East
- Standard Shipping: $20 AUD
- Delivery: 3-5 business days
Asia
- Standard Shipping: $20 AUD
- Delivery: 3-5 business days
Western Europe
- Standard Shipping: $20 AUD
- Delivery: 3-5 business days
Eastern Europe
- Standard Shipping: $20 AUD
- Delivery: 3-5 business days
Rest of the World (including U.S. Islands)
- Standard Shipping: $20 AUD
- Delivery: 3-7 business days

We offer Express Shipping Worldwide via DHL Express or Australia Post for a flat rate of $40. Delivery time: 2-4 business days.

TRACKING YOUR INTERNATIONAL ORDER

Once your order has been dispatched, you will receive an email from Winsome Girl with your tracking details.
Australia Post or DHL Express will also send a link to your phone/email via their On-Demand Delivery Service, allowing you to update delivery preferences.
Please allow up to 24 hours for tracking information to update.

TERMS & CONDITIONS

Customs or Import Charges: Additional fees may apply upon delivery. Winsome Girl is not responsible for these costs.
Shipments may be subject to import taxes, duties, and customs fees that are charged once the package reaches the destination country. The recipient is responsible for these charges.

CUSTOM TAXES AND DUTY CHARGES

Customers may incur charges for purchasing and importing products into their country. Winsome Girl does not cover customs or import fees; these are the responsibility of the recipient. We have no control over these charges and cannot predict their cost, as they vary by country.

If these charges are unpaid and the parcel is Returned to Sender, Winsome Girl authorizes DHL Express/Australia Post to destroy the parcel. The parcel will not be returned to our facility, and no refund will be issued for the order.

For further inquiries, please contact our customer service team. Thank you for shopping with Winsome Girl!

CONTACT US

Phone: +61 493 100 456
Monday to Friday, 9:00 AM - 5:00 PM AEST
Email: info@winsomegirl.com
Corporate Office: G04/324 Annangrove Rd, Rouse Hill NSW 2155, Australia